Super 7 Blog - BSC - Black Swann Consulting

Super 7 Blog – How to Monitor Your Brand Without Losing Your Mind

Listening is the new marketing.

Social media isn’t just about what you say — it’s about what people are saying about you.

Here’s how to listen in like a pro (without spending all day online).


🔍 What to Monitor:

  1. Your business name (and common misspellings)
  2. Your handles and hashtags
  3. Competitors (brand, product, slogans)
  4. Industry keywords
  5. Questions or complaints in your niche
  6. Your best-performing posts — what gets people talking
  7. Trending memes or viral posts in your space

💡 Bonus tip: Don’t forget to monitor your OWN tagline or unique phrases!


🔧 Tools That Can Help:

  • Free: Google Alerts, Social Mention
  • Paid: Brand24, Mention, Keyhole, Hootsuite Insights
  • For Hashtags: Hashtagify, Ritetag

🧠 Why It Matters:

  1. Spot reputation issues before they escalate
  2. Find customer feedback (and content ideas!)
  3. Discover how people really talk about your product/service
  4. Identify advocates you didn’t know you had
  5. Catch industry shifts before they go mainstream
  6. Build empathy — speak to what your audience actually feels
  7. Stay informed without the overwhelm

📌Pro Tip: You don’t need to reply to everything. But you do need to be aware.