CASE STUDY

A building owner was moving and needed assistance with his daily workflow so he could manage the building from out of state.  The building has 10 apartments, two laundry rooms, a large parking lot, and a large picnic / walking area.

CHALLENGES

  • Various styles & Inconsistent use of communication

  • Lost Work Orders

  • Multiple payment types

  • Off Site Owner

SOLUTION

  • Implementation of a single communication tool to increase efficiency in response time and reduce/eliminate  lost work orders.

  • Implementation of electronic payments via website and direct bank-to-bank transfers to streamline monthly payments and increase efficiency in monthly bank reconciliation.

  • New lease documents and lease amendments created and signed by existing tenants with language referring changes in payment and communication policies.

  • Virtual Assistant provided between tenants and maintenance to increase work flow response time and improve communication.

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